dropball Privacy Policy – Your Data, Our Responsibility
At dropball, we take your privacy seriously. This policy explains exactly what information we collect, how we use it, and the rights you have as a player in the Philippines. We encourage you to read it carefully so you can make informed decisions about your account and data.
What's in This Policy?
Jump to any section that matters most to you.
What Information Does dropball Collect?
When you register and use dropball, we collect several categories of information to deliver a safe, personalised, and compliant gaming experience. We only collect what is genuinely necessary and always with a clear, lawful purpose in mind.
We collect your full name, date of birth, email address, mobile number, and username at registration. This data is required to verify your identity, comply with Philippine anti-money laundering regulations, and ensure only eligible adults access real-money games on dropball.
We automatically log your device type, operating system, browser version, IP address, and screen resolution when you access our platform. This technical data helps us optimise the dropball mobile experience, detect suspicious login activity, and troubleshoot any performance issues you may encounter.
All deposits and withdrawals on dropball are processed in Philippine Peso (PHP). We record transaction amounts, timestamps, payment method types, and reference numbers to maintain accurate financial records, process your payouts promptly, and comply with PAGCOR-mandated reporting requirements. We do not store full card numbers or sensitive banking credentials directly on our servers.
We collect data on which games you play, session durations, betting patterns, and feature interactions across our Fish Game, Bingo, Live Casino, and other game categories. This usage data lets dropball personalise your in-app experience, recommend relevant games, and monitor for responsible gaming indicators such as rapid or unusual betting behaviour.
Why Do We Process Your Personal Data?
dropball processes your personal data for specific, legitimate purposes only. We never use your information beyond what is described here, and we do not sell your personal data to any third party for marketing purposes under any circumstances.
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Account management and customer service
We use your contact and identity details to manage your dropball account, process login requests, reset passwords, respond to support queries, and send critical service notifications such as deposit confirmations and security alerts.
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Regulatory compliance and fraud prevention
As a licensed gaming operator serving the Philippines market, dropball is legally obligated to verify player identities, conduct Know Your Customer (KYC) checks, and report certain transactions as required by PAGCOR and relevant Philippine financial regulations. Your data helps us fulfil these obligations and keep the platform safe for all players.
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Platform improvement and personalisation
Aggregated and anonymised usage data helps our team improve game performance, fix bugs faster, and develop new features that Filipino players actually want. Where you have given consent, we may use gameplay preferences to personalise your lobby view and surface games most relevant to your interests.
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Responsible gaming monitoring
We analyse betting and session data to identify players who may be showing signs of problem gambling. This monitoring is a key part of our responsible gaming commitment, and it allows our team to reach out proactively with tools like deposit limits, session reminders, and self-exclusion options.
How Do We Use Cookies and Tracking Technologies?
dropball uses cookies and similar tracking technologies to keep your session secure, remember your preferences, and understand how players interact with different parts of the platform. Cookies are small text files stored on your device that allow our servers to recognise you across page loads without requiring you to log in repeatedly.
These are strictly necessary for login sessions, security tokens, and core platform functionality. You cannot disable essential cookies without affecting your ability to use dropball.
We use first-party analytics cookies to measure page performance, session lengths, and feature usage. This data is aggregated and used internally to guide product decisions and improve the dropball experience.
These remember settings like language preference, game display options, and responsible gaming limits you have configured. They make your dropball sessions more convenient every time you return.
You can manage or withdraw cookie consent at any time through your device browser settings. Please note that disabling non-essential cookies will not affect your account data or your ability to deposit, withdraw, or play. If you have questions about specific cookies in use, reach out to our support team.
Where Is Your Data Stored, and How Secure Is It?
dropball stores all player data on secured servers with access controls, encryption at rest, and regular security audits. We apply industry-standard Transport Layer Security (TLS/SSL) to all data transmitted between your device and our platform, ensuring that your login credentials, payment details, and personal information are protected from interception in transit.
Access to your personal data within our organisation is strictly limited to personnel who need it to perform their job functions — such as our compliance, customer support, and fraud prevention teams. All staff with access to player data are bound by confidentiality agreements and are trained in data protection best practices relevant to the Philippines context.
We retain your personal data for as long as your account remains active and for any additional period required by Philippine law or regulatory guidelines. If you close your dropball account, we will retain only the minimum data required by our legal obligations — typically transaction records for a period of up to seven years — before securely deleting or anonymising all remaining information.
Security incident notification: In the unlikely event of a data breach that poses a risk to your rights or freedoms, dropball will notify affected users and the relevant Philippine authorities within the timeframes required by applicable law. We will always be transparent about what happened and what steps we have taken in response.
Do We Share Your Data With Third Parties?
dropball does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, there are specific situations in which we may share data with carefully selected and contractually bound partners in order to operate our platform effectively and comply with the law.
- Payment processors: We share the minimum transaction data necessary with licensed payment service providers to process deposits and withdrawals in Philippine Peso (PHP). These providers are required to handle your data under strict security standards.
- Game software providers: Some game titles on our platform are developed by third-party studios. These providers may receive anonymised session data to power fair-play mechanisms and detect cheating; they do not receive your personally identifiable information.
- Regulatory authorities: dropball will disclose player data to PAGCOR, law enforcement, or other competent Philippine government bodies when required to do so by a lawful order, subpoena, or regulatory obligation.
- Fraud prevention services: We may use third-party identity verification and fraud-detection tools. Any data shared with these services is governed by data processing agreements that restrict their use to the specific purpose for which it was shared.
Any third party that receives data from dropball is subject to strict contractual confidentiality and data security obligations. We regularly review these partnerships to ensure ongoing compliance with data protection standards applicable in the Philippines.
What Rights Do You Have Over Your Personal Data?
As a dropball player based in the Philippines, you have a number of important rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the following rights, please contact our support team using the details provided at the bottom of this page.
You can request a copy of the personal data dropball holds about you at any time. We will respond within a reasonable timeframe and provide the information in a clear, readable format.
If any of your personal details held by dropball are inaccurate or out of date, you have the right to request a correction. You can update basic profile details directly from your account settings, or contact us for more complex changes.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected. Please note that we may need to retain certain records for regulatory compliance even after account closure.
Where we process your data based on legitimate interest, you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
You can request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose to do so.
In certain circumstances you may ask us to restrict the processing of your data — for example, while you contest the accuracy of the data or while an objection is being considered by our team.
How Does dropball Protect Minors?
dropball is strictly an adults-only platform. Our services are intended exclusively for players who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21, and we actively work to prevent minors from accessing our platform.
During the registration process, all players are required to confirm their date of birth and agree that they meet the minimum age requirement. Where we have reasonable grounds to suspect that a player may be underage, we will immediately suspend that account and conduct an age verification review before allowing any further access or transactions.
If a parent or guardian believes that their child has created a dropball account or provided personal information to us without appropriate consent, we ask that they contact our support team immediately. Upon verification of the concern, we will promptly delete the account and remove all associated personal data from our systems in line with our data minimisation obligations.
When and How Will This Policy Change?
dropball may update this Privacy Policy from time to time to reflect changes in our services, new legal requirements applicable in the Philippines, or evolving best practices in data protection. We will always post the most current version of this policy on this page and update the effective date at the top accordingly.
For significant changes that materially affect how we handle your personal data, we will take additional steps to notify you — such as sending an email to your registered address or displaying a prominent notice within your dropball account dashboard. We encourage you to review this page periodically so that you are always aware of how your data is being handled. Continued use of the dropball platform after any update constitutes your acceptance of the revised policy.
Questions About Your Privacy? We're Here.
If you have any questions, concerns, or requests related to this Privacy Policy or how dropball handles your personal data, our support team is ready to help. We aim to respond to all privacy-related enquiries within five business days. You can reach us by email — our address is listed in the footer below. For general platform questions, our FAQ page is also a great starting point before reaching out directly.